{"id":19858,"date":"2022-10-31T17:55:00","date_gmt":"2022-10-31T08:55:00","guid":{"rendered":"https:\/\/sevendex.com\/post\/?p=19858"},"modified":"2026-04-09T18:49:41","modified_gmt":"2026-04-09T09:49:41","slug":"%e3%80%90%e4%ba%8b%e4%be%8b%e3%81%8b%e3%82%89%e8%80%83%e3%81%88%e3%82%8b%e3%80%91ux%e3%83%87%e3%82%b6%e3%82%a4%e3%83%b3%e6%94%b9%e5%96%84%e3%82%92%e6%95%b0%e5%80%a4%e5%8c%96%e3%81%99%e3%82%8b%e3%81%9f","status":"publish","type":"post","link":"https:\/\/sevendex.com\/post\/19858\/","title":{"rendered":"\u3010\u4e8b\u4f8b\u304b\u3089\u8003\u3048\u308b\u3011UX\u30c7\u30b6\u30a4\u30f3\u306e\u6539\u5584\u3092\u6570\u5024\u5316\u3059\u308b\u305f\u3081\u306e\u6307\u6a197\u9078\uff5c\u30e6\u30fc\u30b6\u30fc\u4f53\u9a13\u306e\u5b9a\u91cf\u5316\u624b\u6cd5\u3092\u7d39\u4ecb"},"content":{"rendered":"\n<p 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alt=\"KPI\u304b\u3089UX\u6307\u6a19\u306b\u5206\u89e3\u3057\u3001\u89e3\u50cf\u5ea6\u306e\u9ad8\u3044\u4eee\u8aac\u304b\u3089\u5bfe\u5fdc\u7b56\u3092\u8b1b\u3058\u308b\u969b\u306e\u30ed\u30b8\u30c3\u30af\u30c4\u30ea\u30fc\" class=\"wp-image-20211\" srcset=\"https:\/\/sevendex.com\/post\/wp-content\/uploads\/2022\/10\/image-21.png 1600w, https:\/\/sevendex.com\/post\/wp-content\/uploads\/2022\/10\/image-21-960x360.png 960w, https:\/\/sevendex.com\/post\/wp-content\/uploads\/2022\/10\/image-21-768x288.png 768w, https:\/\/sevendex.com\/post\/wp-content\/uploads\/2022\/10\/image-21-300x113.png 300w, https:\/\/sevendex.com\/post\/wp-content\/uploads\/2022\/10\/image-21-1536x576.png 1536w, https:\/\/sevendex.com\/post\/wp-content\/uploads\/2022\/10\/image-21-2048x768.png 2048w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n\n\n\n<p 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class=\"wp-block-paragraph\">\u30ad\u30e3\u30c3\u30c1\u30b3\u30d4\u30fc\u306e\u30af\u30ea\u30c3\u30af\u7387\u304c\u9ad8\u304b\u3063\u305f\u304b\u3089\u3068\u8a00\u3063\u3066\u3001\u5b89\u6613\u306b\u305d\u308c\u306b\u95a2\u9023\u3059\u308bLP\u306b\u6d41\u5165\u3055\u305b\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u6c42\u3081\u3066\u3044\u308b\u60c5\u5831\u3092\u304d\u3061\u3093\u3068\u5206\u6790\u3057\u305f\u4e0a\u3067\u6700\u9069\u306a\u60c5\u5831\u3092\u63d0\u793a\u3057\u3066\u3042\u3052\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30bf\u30b9\u30af\u6210\u529f\u7387<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u30bf\u30b9\u30af\u6210\u529f\u7387\u3068\u306f\u3001<strong>\u5b9a\u7fa9\u3057\u305f\u30bf\u30b9\u30af\u304c\u6b63\u3057\u304f\u5b9f\u884c\u3055\u308c\u305f\u5272\u5408<\/strong>\u306e\u4e8b\u3067\u3059\u3002\u300c\u30bf\u30b9\u30af\u8a66\u884c\u6570 \u00f7 \u30bf\u30b9\u30af\u3092\u6b63\u3057\u304f\u9042\u884c\u3067\u304d\u305f\u6570\u300d\u3067\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u30d5\u30a9\u30fc\u30e0\u3084\u8cfc\u5165\u306a\u3069\u3001\u660e\u78ba\u306a\u30bf\u30b9\u30af\u6210\u529f\u306e\u5b9a\u7fa9\u304c\u3042\u308b\u5834\u5408\u306b\u7528\u3044\u308b\u4e8b\u304c\u3067\u304d\u307e\u3059\u3002\u6570\u5024\u5316\u3092\u884c\u3046\u969b\u306f\u3001\u3069\u306e\u3088\u3046\u306a\u884c\u52d5\u3092\u6210\u529f\u3068\u3057\u3066\u5b9a\u7fa9\u3059\u308b\u304b\u3092\u660e\u78ba\u306b\u3057\u3066\u304a\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u57fa\u672c\u7684\u306b\u3001\u30bf\u30b9\u30af\u6210\u529f\u7387\u304c\u9ad8\u3044\u307b\u3069UX\u306f\u9ad8\u3044\u3068\u8a00\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u53ef\u80fd\u3067\u3042\u308c\u3070\u30012\u56de\u76ee\u4ee5\u4e0a\u306e\u7d4c\u9a13\u304c\u3042\u308b\u30e6\u30fc\u30b6\u30fc\u3068\u6bd4\u8f03\u3059\u308b\u305f\u3081\u306b\u3082\u3001\u521d\u3081\u3066\u30bf\u30b9\u30af\u3092\u5b9f\u884c\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u306e\u6210\u529f\u7387\u3092\u6e2c\u5b9a\u3059\u308b\u4e8b\u3092\u304a\u3059\u3059\u3081\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#f5f5f5\"><strong>\u4f8b\uff0910\u4eba\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u300c\u81ea\u793e\u306eEC\u30b5\u30a4\u30c8\u3092\u4f7f\u3063\u3066\u767d\u3044\u673a\u3068\u9ed2\u3044\u6905\u5b50\u30922\u811a\u305a\u3064\u8cfc\u5165\u3059\u308b\u300d\u3068\u3044\u3046\u30bf\u30b9\u30af\u3092\u4e0e\u3048\u307e\u3059\u3002<\/strong><br><br>\u7d50\u679c\uff1a<br>\u30e6\u30fc\u30b6\u30fc\u306e\uff11\u4eba\u304c\u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9\u306e\u5165\u529b\u30a8\u30e9\u30fc\u3067\u30bf\u30b9\u30af\u3092\u6210\u529f\u3067\u304d\u306a\u304b\u3063\u305f\u3002<br>\u30e6\u30fc\u30b6\u30fc\u306e\uff12\u4eba\u304c\u30b5\u30a4\u30c8\u4e0a\u3067\u6307\u5b9a\u306e\u673a\u3092\u898b\u3064\u3051\u3089\u308c\u305a\u3001\u30bf\u30b9\u30af\u3092\u6210\u529f\u3067\u304d\u306a\u304b\u3063\u305f\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u306e\u5834\u5408\u3001\u30bf\u30b9\u30af\u6210\u529f\u7387\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u8a08\u7b97\u3055\u308c\u307e\u3059\u3002<br>7\/10 = 0.7 x 100 = 70%<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u306e\u30bf\u30b9\u30af\u6210\u529f\u7387\u304c\u4f4e\u3051\u308c\u3070\u4f4e\u3044\u7a0b\u3001\u591a\u304f\u306e\u30e6\u30fc\u30b6\u30fc\u304c\u96e2\u8131\u3057\u3066\u3044\u308b\u4e8b\u306b\u306a\u308a\u307e\u3059\u3002\u91cd\u8981\u306aKPI\u306b\u7d10\u3065\u3044\u3066\u3044\u308b\u5834\u5408\u3001\u660e\u78ba\u306a\u96e2\u8131\u30dd\u30a4\u30f3\u30c8\u8868\u3059\u6307\u6a19\u3068\u306a\u308b\u305f\u3081\u3001\u3068\u3066\u3082\u91cd\u8981\u306a\u6307\u6a19\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30bf\u30b9\u30af\u51e6\u7406\u6642\u9593<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u30bf\u30b9\u30af\u51e6\u7406\u6642\u9593\u3068\u306f\u3001<strong>\u30e6\u30fc\u30b6\u30fc\u304c\u30bf\u30b9\u30af\u3092\u6b63\u5e38\u306b\u5b8c\u4e86\u3059\u308b\u306e\u306b\u5fc5\u8981\u306a\u6642\u9593\uff08\u5206\u5358\u4f4d\u3001\u79d2\u5358\u4f4d\uff09\u3092\u5e73\u5747\u5316\u3057\u305f\u3082\u306e<\/strong>\u3067\u3059\u3002\u30bf\u30b9\u30af\u6210\u529f\u7387\u3068\u540c\u3058\u304f\u3001\u660e\u78ba\u306a\u30bf\u30b9\u30af\u6210\u529f\u306e\u5b9a\u7fa9\u304c\u3042\u308b\u5834\u5408\u306b\u7528\u3044\u308b\u4e8b\u304c\u3067\u304d\u307e\u3059\u3002\u57fa\u672c\u7684\u306b\u3001\u30bf\u30b9\u30af\u51e6\u7406\u6642\u9593\u304c\u77ed\u3044\u307b\u3069UX\u306f\u9ad8\u3044\u3068\u8a00\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#f5f5f5\"><strong>\u4f8b\uff0910\u4eba\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u300c\u30c8\u30c3\u30d7\u30da\u30fc\u30b8\u304b\u3089\u304a\u554f\u3044\u5408\u308f\u305b\u30c1\u30e3\u30c3\u30c8\u3092\u958b\u3044\u3066\u304f\u3060\u3055\u3044\u300d\u3068\u3044\u3046\u30bf\u30b9\u30af\u3092\u4e0e\u3048\u307e\u3059\u3002<\/strong><br><br>\u7d50\u679c\uff1a<br>\u30e6\u30fc\u30b6\u30fc1\uff0812\u79d2\uff09\u3001\u30e6\u30fc\u30b6\u30fc2\uff088\u79d2\uff09\u3001\u30e6\u30fc\u30b6\u30fc3\uff086\u79d2\uff09\u3001\u30e6\u30fc\u30b6\u30fc4\uff0820\u79d2\uff09\u3001\u30e6\u30fc\u30b6\u30fc5\uff0811\u79d2\uff09\u3001\u30e6\u30fc\u30b6\u30fc6\uff0832\u79d2\uff09\u3001\u30e6\u30fc\u30b6\u30fc7\uff0810\u79d2\uff09\u3001\u30e6\u30fc\u30b6\u30fc8\uff088\u79d2\uff09\u3001\u30e6\u30fc\u30b6\u30fc9\uff0810\u79d2\uff09\u3001\u30e6\u30fc\u30b6\u30fc10\uff086\u79d2\uff09<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br>\u3053\u306e\u5834\u5408\u3001\u30bf\u30b9\u30af\u51e6\u7406\u6642\u9593\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u8a08\u7b97\u3055\u308c\u307e\u3059\u3002<br>(12+8+6+20+11+32+10+8+10+6)\/10 = 12.3\u79d2<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u306e\u5834\u5408\u3001\u6642\u9593\u304c\u9577\u3051\u308c\u3070\u9577\u3044\u307b\u3069\u3001\u304a\u554f\u3044\u5408\u308f\u305b\u30c1\u30e3\u30c3\u30c8\u306b\u8fbf\u308a\u4ed8\u3051\u305a\u96e2\u8131\u3057\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002\u3088\u308a\u898b\u3064\u3051\u3084\u3059\u3044\u4f4d\u7f6e\u306b\u30c1\u30e3\u30c3\u30c8\u30a2\u30a4\u30b3\u30f3\u3092\u914d\u7f6e\u3059\u308b\u306a\u3069\u306e\u5bfe\u7b56\u304c\u5fc5\u8981\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u30bf\u30b9\u30af\u6210\u529f\u7387\u3068\u30bf\u30b9\u30af\u51e6\u7406\u6642\u9593\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u884c\u52d5\u3092\u30ec\u30b3\u30fc\u30c7\u30a3\u30f3\u30b0\u3067\u304d\u308b <a href=\"https:\/\/www.luckyorange.com\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Lucky Orange<\/a> \u7b49\u306e\u30c4\u30fc\u30eb\u3092\u4f7f\u3063\u3066\u8a08\u6e2c\u3059\u308b\u4e8b\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u306f<strong>1\u3064\u306e\u8cea\u554f\u304b\u3089\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u6e2c\u308b\u3082\u306e<\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u300c\u3042\u306a\u305f\u304c\u53cb\u4eba\u3084\u540c\u50da\u306b\u3053\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u63a8\u85a6\u3059\u308b\u53ef\u80fd\u6027\u306f\u3069\u306e\u304f\u3089\u3044\u3067\u3059\u304b\uff1f\u300d\u3068\u3044\u3046\u554f\u3044\u306b\u5bfe\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u3053\u306e\u8cea\u554f\u306b\uff08\u975e\u5e38\u306b\u53ef\u80fd\u6027\u304c\u4f4e\u3044\uff1a0\uff09\u304b\u3089\uff08\u975e\u5e38\u306b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\uff1a10\uff09\u307e\u3067\u306e\u5c3a\u5ea6\u3067\u7b54\u3048\u307e\u3059\u3002\u56de\u7b54\u306f3\u3064\u306e\u30ab\u30c6\u30b4\u30ea\u30fc\u300c\u63a8\u5968\u8005\u300d\u300c\u4e2d\u7acb\u8005\u300d\u300c\u6279\u5224\u8005\u300d\u306b\u5206\u985e\u3055\u308c\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u5b9f\u65bd\u4eba\u6570\u306f100\u4eba\u4ee5\u4e0a\u304c\u597d\u307e\u3057\u3044\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"641\" src=\"https:\/\/sevendex.com\/post\/wp-content\/uploads\/2022\/10\/image-26.png\" alt=\"\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30b9\u30b3\u30a2\uff08NPS\uff09\u306e\u89e3\u8aac\" class=\"wp-image-20227\" srcset=\"https:\/\/sevendex.com\/post\/wp-content\/uploads\/2022\/10\/image-26.png 1600w, https:\/\/sevendex.com\/post\/wp-content\/uploads\/2022\/10\/image-26-960x385.png 960w, https:\/\/sevendex.com\/post\/wp-content\/uploads\/2022\/10\/image-26-768x308.png 768w, https:\/\/sevendex.com\/post\/wp-content\/uploads\/2022\/10\/image-26-300x120.png 300w, https:\/\/sevendex.com\/post\/wp-content\/uploads\/2022\/10\/image-26-1536x615.png 1536w, https:\/\/sevendex.com\/post\/wp-content\/uploads\/2022\/10\/image-26-2048x820.png 2048w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u6279\u5224\u8005\uff1a0\uff5e6<br>\u4e2d\u7acb\u8005\uff1a7\uff5e8<br>\u63a8\u5968\u8005\uff1a9\uff5e10<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u306f\u300c(\u63a8\u5968\u8005\u6570 &#8211; \u6279\u5224\u8005\u6570) \u00f7 \u56de\u7b54\u8005\u6570\u300d\u3067\u8a08\u7b97\u3055\u308c\u307e\u3059\u3002\u3053\u306e\u6642\u3001\u4e2d\u7acb\u8005\u306e\u6570\u5024\u306f\u8a08\u7b97\u306b\u306f\u5165\u308c\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#f5f5f5\"><strong>\u4f8b\uff09100\u4eba\u306e\u30e6\u30fc\u30b6\u30fc\u3092\u5bfe\u8c61\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3057\u307e\u3057\u305f\u3002<\/strong><br><br>\u7d50\u679c\uff1a\u6279\u5224\u8005\uff080\u301c6\uff09\u304c20\u4eba\u3001\u4e2d\u7acb\u8005\uff087\u301c8\uff09\u304c20\u4eba\u3001\u63a8\u5968\u8005\uff089\u301c10\uff09\u304c60\u4eba<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u306e\u5834\u5408\u3001\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u306f\u3053\u306e\u3088\u3046\u306b\u8a08\u7b97\u3055\u308c\u307e\u3059\u3002<br>(60 \u2013 20) \u00f7 100 x 100 = 40%<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u306e\u6570\u5024\u306f\u30b5\u30fc\u30d3\u30b9\u306e\u6a5f\u80fd\u3092\u5207\u308a\u51fa\u3057\u305f\u89b3\u5bdf\u3067\u306f\u306a\u304f\u3001\u30b5\u30fc\u30d3\u30b9\u5168\u4f53\u3092\u901a\u3057\u305f\u4f53\u9a13\u306e\u4fa1\u5024\u3092\u5b9a\u91cf\u5316\u3067\u304d\u308b\u306e\u3067\u3001\u5b9a\u671f\u7684\u306b\u632f\u308a\u8fd4\u308b\u4e8b\u3067\u30d7\u30ed\u30c0\u30af\u30c8\u306e\u554f\u984c\u3084\u305d\u306e\u8981\u56e0\u3092\u65e9\u671f\u5bdf\u77e5\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u518d\u8a2a\u7387<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u518d\u8a2a\u7387\u3068\u306f\u3001<strong>\u4e00\u5ea6\u8a2a\u554f\u3057\u3066\u304f\u308c\u305f\u30e6\u30fc\u30b6\u30fc\u304c\u518d\u5ea6\u8a2a\u554f\u3057\u305f\u5272\u5408<\/strong>\u3067\u3059\u3002\u518d\u8a2a\u7387\u306f\u305d\u308c\u81ea\u4f53\u304cKPI\u306b\u306a\u308b\u4e8b\u3082\u591a\u3005\u3042\u308a\u3001UX\u3092\u8ffd\u3046\u4e0a\u3067\u6700\u3082\u91cd\u8981\u8996\u3059\u3079\u304d\u6307\u6a19\u306e\u4e00\u3064\u3067\u3059\u3002\u300c\u4e00\u5b9a\u671f\u9593\u306e\u30ea\u30d4\u30fc\u30c8\u9867\u5ba2\u6570 \u00f7 \u7d2f\u8a08\u65b0\u898f\u9867\u5ba2\u6570 \u00d7 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